Using Gazelle® to Connect Providers and Patients

Even though the Care360 suite of solutions provides health information technology (HIT) services for physicians and other healthcare professionals, many patients are also interested in utilizing HIT to proactively engage in their own care. One way patients can do this is through a Personal Health Record (PHR). In addition to Care360, Quest Diagnostics also offers an innovative solution for patients – a PHR app called Gazelle®. 

Launched in late 2010, Gazelle is a mobile application that gives patients the opportunity to see, store and share health information on devices including the iPhone®, Blackberry® and other smartphones. This electronic way of  tracking and sharing information is currently available to patients in many states.

PHRs like Gazelle allow physicians and patients to work together to manage healthcare. Patients are able to not only store relevant information, but also share it with those who need it. This could further improve overall coordination and continuity of healthcare. 

Gazelle provides a place for patients to store information that includes prescriptions, immunizations, emergency contacts, medical conditions and allergies. They can also access lab test results, and email or fax health information to other people if needed. This can benefit patients when they visit a new physician or fill out medical forms, and also during a medical emergency. 

Patients with PHRs may be more prepared for appointments with their healthcare providers than those without them, because patients can track and assess their own health and progress. This means they can make the most of appointments by coming prepared with questions.  Keeping a PHR may help improve healthcare quality and save money, as some physicians believe that the creation of mobile health technologies have allowed patients to make fewer visits to the doctor, resulting in lower expenses for the patient. 

Quest Diagnostics and Care360 are committed to developing advanced HIT solutions for both physicians and patients, with the ultimate goal of improving patient care. 

Click here to learn more about Gazelle.


Comments

Using Gazelle® to Connect Providers and Patients — 1 Comment

  1. Mr. Steele, While I certainly have cssoaomipn for your position, the fact remains that systems such as yours that rely on scanned images cannot talk to other healthcare data systems in any meaningful way. Thus, while it is undoubtedly true that an individual physician may have an easier time with scanning paper and the like than implmenting a truly electronic medical record, if any records need to be shared with anyone else, the best it can get is either printing the scanned images or faxing or emailing them. No opportunity to SHARE data without re-entry by the second provider, or paper storage is possible. All this re-entry, inability to read paper records, etc., costs MASSIVE amounts to the healthcare system as a whole, although the costs are spread out among many physician practices vs. concentrated. The other factor you fail to take into account is learning curve. While it is undoubtedly true that there have been major failures implementing EMRs, the failures (a) are NOT LIMITED TO CCHIT-certified products and (b) have as much to do with physician reluctance to adopt the technology as anything else. People do not like change. My own experience with EMR implementations (about 20 of them, but not in a research study) is this: (a) if the practice is owned by a physician who has a financial stake in the outcome, the implementation typically succeeds; (b),if the docs practice ahead of Go Live, they typically love the system ~ although it depends on the system and its friendliness, of course, its ability to be tailored, etc.) and (c) the young physicians who have used EMRs from the beginning or since near the beginning of their careers, are quick to adapt. Your arguments, while equally self-interested as the big CCHIT companies, do not take into account that any change of this magnitude in ANY industry takes years and years to accomplish. In an industry that is 1/6 our GNP, as you point out, I think it’s absurd to expect that all attempts at innovation will be successful. Your facts may be correct (EMR implementations have met with widespread failure) but the CONTEXT in which you interpret the facts is extremely narrow and self-interested. Anyone who has spent any serious time in the health records field knows better.

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