Addressing EHR Concerns in the Care360 Survey

In a previous blog post we reported the results of a Care360-commissioned survey from the Glengariff Group, Inc. The survey asked representatives at 600 randomly-selected physician offices across theU.S. about their concerns regarding electronic health records (EHRs). The survey offered valuable insight about concerns that prevent some offices from adopting an EHR, and also revealed that many of the reservations healthcare providers have about technology can be easily addressed.

That’s why we’re taking this opportunity to share some of the most common issues and, by comparison, what Quest Diagnostics can do to make the transition to Care360 EHR as easy as possible.

EHR is difficult to use.Physician Using an EHR

Not all EHR systems are created equal. Based on in-depth research with hundreds of physicians, Care360 was designed to be intuitive and as easy-to-use as possible. The platform’s simple navigation means that the functions and information you need are always just a click away.

Transitioning to EHR will decrease office productivity.

Care360 EHR uses a stepwise approach to implementation that allows you to gradually begin using modules of the software at a pace that works for you and your staff. The stepwise approach makes implementing the software a quick process that doesn’t disrupt your practice’s normal operations. Unlike other EHR or electronic medical record (EMR) solutions, Care360 training does not require closing your office.  While we recommend reducing your patient load, you are still able to see patients during the process. Because Care360 uses cloud-based computing technology, healthcare providers don’t need to spend time or resources installing special hardware or software. You can access your Internet account anytime, anywhere from your iPad®, iPhone® or other smartphone, offering flexibility that will help increase office productivity.

EHR is not as secure as traditional recordkeeping systems.

Certified EHR platforms like Care360 are subject to the same HIPAA privacy regulations that apply to traditional systems. In many ways, EHR systems are actually more secure than paper records. Care360 has safeguards built in to ensure patient data stays private. An EHR also makes it possible for healthcare providers to track who within the organization has access to key patient information. In situations where physicians need to transfer information to another provider, an EHR makes it easier for them to securely share patient records.


Cost is also a factor in the decision to adopt an EHR, so Quest Diagnostics has worked to make Care360 accessible to all physician practices. The Care360 EHR Grant Program subsidizes 85% of the retail price for eligible physicians, making it possible to use Care360 for as little as $85 per month.

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